Equipment Failure Preparedness

Although AZUR really doesn't like to think about the "what if the _________ fails", we have to be prepared to address it quickly. Tonight, several hours were spent configuring a spare computer in the event one of the workstations fail. This is just one example of how we prepare for the worse case scenario. In the past, we have had to deal with the point of sales (POS) server failing, the ice maker failing, the walkin cooler failing as well as many other equipment malfunctions. We must have backup plans to cover our operations so our guests' AZUR experiences are not affected. Actually, many of the incidents mentioned above have occurred during service but if handled promptly and correctly, no one in the dining room is aware. That is always our goal.