Thursday, April 24, 2008

AZUR's Perfect Storm

When AZUR fills to capacity and we are turning down additional seatings, we are experiencing half of the "Perfect Storm". The other half is less known but extremely important to the success of the restaurant. Every day is different in terms of sales and so many factors determine the total amount of covers for any given day; however, we are forced to schedule the appropriate amount of servers days ahead. Scheduling too few will effect the dining experience and scheduling too many will effect their income because the majority of their compensation is derived from guest tips. Hence, the "Perfect Storm" is the proper ratio of servers to the number of guests. Though is appears to be simple on the surface, it is always a struggle to maintain the "Perfect Storm" at AZUR.