One of the long standing debates of AZUR is whether to secure reservations on special holidays and occasions with a credit card or not . Quite often, we must turn away or place customers on a waiting list because we have reached our seating capacity by the reservation count. Though we are pleased that so many wish to dine with us, it becomes a difficult situation when those that have reserved tables do not honor their reservations. This results in two negatives: 1) we have turned away customers and represented to them that we have no tables and 2) we lose potential receipts because these reserved tables will most likely not be able to be used by anyone. It seems that there must be a solution to this issue that doesn't have negativity attached. AZUR would love to hear your comments or suggestions.
